As it might sound a cliche, customers are actually the people that literally both shake and shape your business. This is especially crucial to realize for any smaller business or at early stages of any venture.
This jacket because it is exactly their feedback you should account all your business practices to that will build the success right ground up. Start listening to the customer feedback only later and you might already be getting less growth due to systemic issues ghat haven’t been touched up on at once.
Make sure that your customers have polls and feedback collected and if analyzed this will benefit you tremendously.